The Agent Terms and Conditions attached are issued on 1st July 2016 and are valid for all bookings and rentals from this date.
Ace Rental Cars reserves the right with notice to update Terms and Conditions at such times where amendments are required.
Driving in New Zealand should be a safe and enjoyable experience, If your customers have never driven in NewZealand before, ACE Rental Cars ask that you familirarise them with the recent NZTA Guidelines. https://www.acerentalcars.co.nz/info/new-zealand-driving-safety-rules-licence
ACE New Zealand branches are located ‘off airport’ and on the outskirts of city perimeters.
A courtesy shuttle is provided for collection and return from/to airport terminals and/or local accommodation within a branch defined radius of the location.
For Airport Pick Ups:
Once Customers have collected luggage and cleared customs they should call the local free phone or the branch telephone number to arrange collection.
For Accommodation Pick Ups:
Customers should call the local free phone number or the branch to arrange.
CENTRALISED BRANCH NUMBERS: NZ Free phone: 0800 50 22 77
For further details of Pick Ups please see section 14. ACE BRANCH LOCATION INFORMATION
Please ensure this information is CLEARLY ADVISED on all booking confirmations.
RATE INCLUSIONS & COMMISSIONS
ACE retail rates are a dynamic variable rate provided in New Zealand Dollars (NZD) and are available at all participating locations in New Zealand.
GST at 15%
Premium Location Fees
Road User Charges
Damage Cover with excess
24 Hour Roadside Assistance
Reduced or Zero Excess Insurance
One Way Fees
Out of Hours Fees
MANDATORY FEES & OUT OF HOURS
The following fees should be collected from the customer at time of booking.
PREMIUM LOCATION FEES
Auckland, Wellington, Christchurch, Queenstown - NZD 12.00
ROAD USER CHARGE
Auckland City - NZD 2.00
The following fees should be quoted to the customer at time of booking but will be collected at time of rental
AFTER HOURS COLLECTION FEE
Out of Hours bookings will only be confirmed if the full customer contact details are provided to ACE Rental Cars at the time of reservation including an email address and local contact telephone number.
After Hours collections are only permitted at the following locations and the below charges will apply.
Auckland Airport, Christchurch Airport - NZD 30.00
*Picton, Queenstown Airport, Wellington Airport, Wellington City - NZD 60.00
*All After Hours reservations are on request through firstname.lastname@example.org
A minimum of 72hours advanced booking time is required for all out of hour’s reservations.
If customer contact information is not received within 48hours of the reservation being made. ACE rental cars reserve the right to cancel the reservation.
Ace rental cars will not be responsible for any out of hours bookings not met due to no customer information being provided.
All rentals are subject to Ace Car Rental Standard Rental Terms & Conditions which are issued with the customers Rental Agreement. A copy of the Rental Terms and Conditions is available on request.
A Rental Day consists of a consecutive 24 hours.
When returning a vehicle, a grace period of 59 minutes is permitted, after which the customer is liable for an extra days hire at the current applicable daily rate.
No refunds will be given on unused days.
1st May – 22nd Dec : 1 Day
Dec23rd Dec – 30th April : 2 Days
One Way Rentals
1st May – 22nd Dec : 3 Days per Island
Dec23rd Dec – 30th April : 5 Days per Island
Flight numbers and arrival times are required for all rental reservations with an airport pick up
Rental extensions are permitted and will be charged to the customer/renter direct at the applicable daily rate
All rentals are subject to a bond deposit which covers damage excess and additional costs such as fuel, one way fees and optional extras.
ACE only accept a Credit Card for security on the rental vehicle
Debit cards and Cash are not accepted.
The authorisation will be fully released if vehicle is returned undamaged & with a full tank of petrol. If customers select of the Ace Rental Cars Rental Protection options, ACE will only authorise the applicable bond.
Please see section 6. RENTAL PROTECTION OPTIONS for details of Bond Payments Required.
AUTHORISED DRIVER REQUIREMENTS
All Reservations should be made in the name of the Authorised Driver/Main Renter.
MINIMUM DRIVER AGE
Minimum 18 years old. No maximum age limit providing the client is still carrying a valid and full license.
All renters must hold a valid full driving license which must be presented at commencement of hire. Provisional, Restricted and Probationary licenses are not accepted.
If an Overseas licenses is not in English it must be accompanied by an International Drivers Permit (IDP) or/and an approved translation document. This must be presented along with the original license.
RENTAL PROTECTION OPTIONS
Standard Damage Cover with Excess is included in all the rates. Renter Liability can be reduced through purchasing additional Rental Protection Options
Includes : Multi-Vehicle damage covered
Excess Liability : NZD 2,000
Bond : NZD 2,000
Cost per day: Included
ACE Excess Reduction
Includes : Reduced Excess Liability in event of an accident
Excess Liability : NZD 500
Bond : NZD 500
Cost per day: NZD 19
Includes : Zero Excess Liability in event of an accident, Glass & Tyre Cover, Additional Driver
Excess Liability : NZD 0
Bond : NZD 0
Cost per day: NZD 24
All Rental Protection Options are available locally and are payable direct at each location.
ONE WAY FEES
One Way rentals are permitted from on ACE Vehicles.
One Way Fees are dynamically priced dependent on location pickup vehicle availability, demand and movement.
All One Way Fees will be passed back through the XML/API/WEB System Link and included GST
Please ensure all One Way Fees are correctly communicated to the
One Way Fees should be paid direct to the branch on commencement of rental
Ace vehicles are not permitted to be driven on the following roads within New Zealand. Doing so will void any Excess Reduction Policy, if damage occurs due to non-compliance the full bond will be charged.
All Optional Extras must be requested at the time of reservation. Ace Car Rentals cannot guarantee availability of these items if not pre-booked.
All Optional Extras Fees are to be paid locally at time of rental.
All children are required by New Zealand Law to travel in child vehicle restraints up to and including the age of 7 Years or 148cms in height.
Rental Fees - NZD 45 per rental
*Please note ACE is unable to provide rear facing infant seats/capsules. NZTA Guidelines state:
Infants and Babies under the age of 1 year should travel in Rear Facing child restraints.
GPS Navigation System
These are subject to availability at time of pick up - NZD 10
Additional drivers may be included and covered under the terms of the Rental Agreement provided they present a current Driver License at the commencement of the hire - NZD 2 per day Per Driver
Snow Racks and Chains
Snow Chains : $40 per rental
Ski/Snowboard Racksq : $25 per rental
Ski Racks can only be fitted to the following vehicles.
ALLD - Economy Saver
DDAR - Economy
ECAR - Compact Saver
HDAR - Compact
FWBR - Full Size
JGDR - SUV
FVAR - Van - 8 Seater Saver
GVAR - Van
It is the renter’s responsibility to ensure that Snow Chains are fitted when required during the winter season (June-October) in Queenstown Lake District and Milford Sound.
Renters must also adhere to all local bylaws.
‘At the discretion of an enforcement officer or an authorized officer, the driver of any vehicle may be required to fit snow chains to such vehicle on any road and no person shall drive, or direct, or allow such vehicle to be driven without snow chains fitted’
The fines for non-compliance are detailed below and the renter will be responsible for paying these direct to the local authorities.
Queenstown Lake District $150 Milford Sound Road $750
Tolls are included in the Standard Rates.
MULTI ISLAND BOOKINGS
ACE vehicles are permitted to be taken on the ferries across The Cook Strait and Standard One Way Fees will apply as outlined in Section 7
All charges for the transportation of vehicles and passengers on either InterIslander or Bluebridge Ferries are the responsibility of the customer/ renter.
If the customer chooses to take the ACE vehicle on the ferry then only one booking needs to be made in the system eg; Auckland – Christchurch.
If the customers wish to leave the car on one island and collect on the other island, two separate bookings for each rental period will have to be made at the applicable daily rental rate. Eg: Auckland – Wellington and Picton – Christchurch
FLEET AVAILABILITY AND CONFIRMATION
All ACE Reservations will be confirmed subject to general availability at the time of reservation. Reservations can be made in the following way
Direct Connect XML/API Link
Ace offers partners direct connect XML/API capability allowing mutual systems to connect allowing for instant availability and reservation confirmation.
Online Booking Site
Reservations can be made through www.acerentalcars.co.nz/travelpartners This booking platform allows instant availability and reservations confirmation.
Please contact email@example.com set up this booking function and for a booking guide.
Note – A reservation is NOT confirmed unless you have a confirmation number from ACE.
ACE RENTAL CAR CONTACTS
Any queries in relation to the Ace Rental Cars Agent Terms and Conditions, should be directed in the first instance to the Sales department.
SALES: Email: firstname.lastname@example.org
RESERVATIONS: Email: email@example.com
CUSTOMER SERVICE: Email: firstname.lastname@example.org
ACE BRANCH LOCATION INFORMATION
Note: All Branches are closed on Christmas Day 25th December.
0800 00 43 00, +64 (0) 9 256 9944
Manu Tapu Dr, Auckland Airport
7am - 6pm
Courtesy Shuttle Service operates between the ACE Branch and International & Domestic Terminals during the hours of 7:30am – 5:30pm
Once customers have collected their luggage and cleared Customs, they should call the branch from the free phone located in the iSite by dialing 02
Once customers have collected their luggage, they should call the branch for their collection.
Airport Accommodation within 1.5km of location:
Customers should call our branch once they have arrived in NZ to advise where they are staying and what time they would like to be picked up. This service is on request and available from 8:00am – 4pm
International and Domestic Airport:
ACE recommend that customers allow 30 minutes prior to their check-in time at the
Airport for the return of the vehicle and Courtesy Shuttle Service to the terminal.
Courtesy Shuttle Service from the ACE branch to airport accommodation are available on request and available from 8:00am – 4pm
0800 50 22 77, +64 (0) 9 303 3112
39 The Strand Parnell, Auckland
8am - 5pm
ACE offer customers a Courtesy Shuttle Service within 5km from their City Centre accommodation to the branch. This service is on request and available from 8:00am – 4pm
PLEASE NOTE: ACE do not offer after hours pickups from this location.
Customers can return their vehicle to our branch and get a Courtesy Shuttle Service back to their accommodation between 8:30am and 16:00pm.
Outside office hours:
All vehicles must be returned to our branch. Customers will then need to make their own way from our branch to their accommodation.
0800 53 55 00, +64 (0) 4 471 1176
Freight Drive, International Air Cargo Building,
Courtesy Shuttle Service operates between the ACE Branch and the Airport Terminal during the hours of 7:30am – 5:30pm
- International & Domestic Airport: ACE operate a Courtesy Shuttle Service from Wellington Airport. A flight number must be provided when booking. Upon arriving customers should call the branch once luggage has been collected and our representative will meet the customer on the ground floor Domestic luggage collection area, near the Subway restaurant.
- International & Domestic Airport: ACE recommend that customers allow at least one hour prior to their check in time at the Airport for the return of the vehicle and drop off to the terminal.
Outside office hours:
All vehicles must be returned to our branch. Customers will then need to make their own way from our branch to the Airport or ferry terminals.
0800 53 55 00, +64 (0) 4 471 1176
126 Hutt Rd, Kaiwharawhara, Wellington
8am - 5pm
Courtesy Shuttle Service operates on the hour every hour during the hours of 9am – 4pm
- City Accommodation:
- ACE offer customers a Courtesy Shuttle Service from their City Centre accommodation to the branch. This service is on request and available from 8:00am – 4pm
- Ferry Terminals: Customers can call us from the ferry terminal once they have disembarked and are ready to be collected.
- Out of Hours Ferry Arrivals –Standard out of hour’s policy/fees will apply for Ferry Arrivals outside of normal opening hours. Note: ACE does not meet the 3am Ferry Arrival.
- City Accommodation: Customers can return their vehicle to our branch and get a Courtesy Shuttle Service back to their accommodation between 9:00am and 4pm.
- Ferry Terminals: ACE recommend that clients allow at least 15 minutes prior to their check in time at the ferry to return the vehicle and receive their transfer to the ferry. Courtesy Shuttle Service to and from the ferry are available between 8:00am and 5pm.
Outside office hours:All vehicles must be returned to our branch. Customers will then need to make their own way from our office to the Airport or ferry terminals.
0800 42 23 73, +64 (0) 3 573 8939
Booth 5 & 6 Picton Ferry Terminal
9am - 6pm
Courtesy Shuttle Service operates on the hour every hour during the hours of 9:30am – 5pm
- City Accommodation:
- ACE offer customers a Courtesy Shuttle Service from local accommodation to the branch. This service is on request and available from 09:30am – 5pm
- Ferry Terminals: Customers can walk up to our branch once they have disembarked from the ferry.
- Out of Hours Ferry Arrivals –Standard out of hour’s policy/fees will apply for Ferry Arrivals outside of normal opening hours. Note: ACE does not meet the 0015 Arrival.
- City Accommodation: Customers can return their vehicle to our office and get a Courtesy Shuttle Service back to their accommodation.
- Ferry Terminals: As ACE are located at the Interislander ferry terminal, customers will need to allow time for their car to be returned in prior to their check in for the ferry.
Outside office hours:All vehicles must be returned to our branch and parked in the allocated Ace parking bays in the Terminal car park.
0800 20 20 29, +64 (0) 3 360 3271
20 Abros Place, Christchurch
8am - 6pm
Courtesy Shuttle Service operates between the ACE Branch and Airport Terminal during the hours of 8:30am – 5:30pm
- On arrival during branch hours‚ customers can contact the branch from the public phones in the terminal on 0800 20 20 29‚ to arrange collection in the Courtesy Shuttle Service to the branch.
- No Courtesy Shuttle Service is available to the City Centre
- International and Domestic Airport: ACE recommend that customers allow at least 30 minutes prior to their check in time at the Airport for the return of the vehicle and drop off to the terminal.
- City Accommodation: No Courtesy Shuttle Service is available to/from the City, Customers must return their vehicles to our branch.
Outside office hours:All vehicles must be returned to our office. Customers will then need to make their own way from our office to the Airport terminals. ACE are located approx 3km from the Airport.
0800 00 22 03, +64 (0) 3 442 3201
Sir Henry Wrigley Dr, Queenstown
8am - 5pm
- Airport: Once customers have collected their luggage and cleared Customs, they can walk over to our branch, located about 2 minutes’ walk away, opposite the Airport Terminal.
- City Accommodation: ACE offer customers a Courtesy Shuttle Service from their City Centre accommodation during the hours of 9:30am- 4pm. Customers should contact the branch to arrange a time for the pickup.
- Airport: ACE are the third building on the right as customers travel onto the Airport grounds – the building is well sign-written with the Ace Rental Cars logo. Clients can park their cars outside the branch.
- City Accommodation: Customers can return their vehicle to our office and get a Courtesy Shuttle Service back to their accommodation on request between 9:30am and 4pm.
Outside office hours:All vehicles must be returned to our branch. Vehicles should be parked outside our branch and the keys can be left in the afterhours return box located by the door.
0800 50 22 77, +64 (0) 3 486 2778
Hertz Rental Cars, Dunedin Airport
8am - 5pm
- International and Domestic Airport:When booking, a flight number must be supplied. Customers can make their way to our Dunedin Airport Agency Branch which is located at the Hertz Rental Car booth in the Rental Car area at the Airport.
- Customers can return their vehicles to the Airport. They must park the car in the “Ace” marked parking spaces and will need to drop the keys off at the Hertz Rental Car booth located in the Rental Car area at the Airport.
0800 55 22 77, +64 (0) 3 768 6618
Seaside Top 10 Holiday Park, 2 Chesterfield,
8am - 5pm
- Tranzalpine Rail Station:ACE will collect customers up from the Tranzalpine Rail Station during the hours of 9:30am – 4pm. Customers must provide arrival time information.
- Tranzalpine Rail Station:ACE can drop customers off to the train station – it is recommend that customers allow a minimum of 15 minutes prior to the check in time at the train for the return of the car and their transfer
- City Accommodation:Customers can return their vehicle to our branch. No Courtesy Shuttle Service is provided.
Outside office hours:All vehicles must be returned to our branch.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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