An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard (transaction fee of 1.95% applies).
The balance, along with any applicable vehicle security bond, will be secured directly by the supplier on your arrival.
In the event of cancellation, the initial deposit paid remains non-refundable.
Additional Driver Policy
Additional drivers fee is EUR 3.00 + tax per day, with a maximum charge of EUR 30.00 + tax per rental. Rental conditions apply to all additional drivers.
Minimum rental age is 21 years for car groups: EBMR (Economy), CCMR (Compact), ICMR (Intermediate), EDMR (Economy), EDAR (Economy) and CDMR (Compact). 25 years for all other car groups. Young drivers surcharge is EUR 10.00 + tax per day, with a maximum charge of EUR 80.00 + tax per rental, for drivers between 21-24 years of age.
Cross Border Policy
Cross border travel is permitted into all countries except Eastern European countries.No additional charge or extra insurance is required for cross border travel. Please be advised that the following areas in Germany: Berlin, Cologne and Hannover will require an 'Emissions Sticker' stating the emission of the vehicle intended to enter these areas. Without this sticker, the driver of the vehicle will be fined up to EUR 40.00 even if the car is registered abroad. Should the car not have the 'Emissions Sticker', then this can be purchased at most garages.
Delivery / Collection
Delivery and collections are permitted during office hours only. Delivery and collections are available at a cost of EUR 10.00 + tax each way within Luxembourg city (within 20kms).Out of town (over 21Kms) are on request only with an additional charge.
Collision Damage Waiver & Theft Waiver limits the customers‘ financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 650.00 EUR. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies.
Customers must present a full and valid driving licence which has been held for a minimum of one year. An International driving licence/permit is not required.
One Way Rentals
Domestic one ways are available between all locations free of charge. International one ways are not allowed.
Out of Hours Policy
Out of hours are available at Luxembourg Airport only (on request) at an additional charge of EUR 35.00 + tax.
Acceptable methods of payment are: Amex, Diners Club, MasterCard, Visa, Cash, Travellers Cheques and Eurocheques.National vouchers and National chargecards are also accepted. Debit cards are not accepted. (Visa Delta/Switch).A deposit of EUR 275.00 + 20% of the estimated rental charges is required. The deposit is held on the credit card until the car is returned.
Car must be returned with the same amount of fuel as at the start of the rental, otherwise refuelling charges will apply.
Details will be provided directly to the customer at time of rental regarding breakdown & accident procedure.
Baby Seat (CSB) - Forward Facing suitable for 1 - 3 year olds - EUR 12.39 + tax per day. On Request. Toddler Seat (CST) - suitable for 4 - 7 year olds - EUR 12.39 + tax per day. On Request. Ski Rack (SKR) - EUR 12.39 + tax per day.Replacement amount is EUR 99.15 + tax.On Request. Snow Chains (SNO) - EUR 12.39 + tax per day.Replacement amount is EUR 99.15 + tax.On Request. Snow Tyres (STR) - Available from 1st November to 30th April - EUR 5.00 + tax per day, with a maximum charge of EUR 50.00 + tax per rental.Replacement amount is EUR 300.00.On Request. Navigation System (NVS) - EUR 10.00 + tax per day, with a maximum charge of EUR 50.00 + tax per rental.On Request. NVS is not permitted to be booked for one way rentals. Child booster seats (BST) - Not available.
Airport fee is EUR 30.00 + tax per rental.
15% For more information about driving abroad, visit:www.nationaldrivesafe.com
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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