An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard (transaction fee of 1.95% applies).
The balance is payable directly to the supplier on arrival (along with any applicable vehicle security bond).
In the event of cancellation the initial deposit paid remains non-refundable.
|Additional Driver||ADDITIONAL DRIVER: 20 EUROS PER RENTAL FOR ALL CAR GROUPS. ALL RENTAL TERMS AND CONDITIONS APPLY.|
|Age Requirements||MINIMUM AGE FOR ALL CAR GROUPS IS 18. MAXIMUM AGE FOR ALL CAR GROUPS IS 70. A FEE OF 3.00 EUR PER DAY APPLIES TO DRIVERS AGED 18-20 FOR ALL CAR GROUPS.|
|Forms of Payment||ACCEPTED METHODS OF PAYMENT: CREDIT CARDS AMEX, DINERS, MASTERCARD, VISA ARE ACCEPTED. SECURITY DEPOSITS (SD): FOR EACH RENTAL A CREDIT CARD (VISA, MASTERCARD, DINERS, AND AMEX) IS REQUIRED. DEPOSIT FOR CAR CATEGORIES MINI MDMR, ECONOMY EDMR, EDAR AND ECONOMY SPECIAL EXMR 600 EURO, FOR COMPACT CDMR, COMPACT SPECIAL CXMR 800 EURO, FOR COMPACT WAGON AND AUTOMATICS CWMR, CDAR, CWAR 1000 EURO, FOR INTERMEDIATE IDMR 1200 EURO, FOR INTERMEDIATE SPECIAL IXMR, STANDARD SDMR , SDAR, STANDARD VAN SVMR, SVAR 1800 EURO, FOR FULLSIZE VAN FVMR 2000 EURO. CASH DEPOSITS ARE NOT ACCEPTED! PERSONAL CREDIT CARD, NOT CASH CARD MAESTRO (E.G.: ELECTRON) AND CASH, DEBIT CARD CANNOT BE USED AS GUARANTEE CARD BUT CAN BE USED FOR THE PAYMENT OF THE RENTAL.|
|Renter Requirements||VALID INTERNATIONAL OR EUROPEAN UNION DRIVING LICENSE FOR AT LEAST 12 MONTHS, IDENTITY CARD OR PASSPORT.|
|Cross Border Policy||CROSS BORDER POLICY: CROSS BORDER RENTALS ARE ALLOWED WITHIN THE EUROPEAN COUNTRIES WITH THE EXCEPTION OF BULGARIA AND ROMANIA. FOR MONTENEGRO, BOSNIA AND HERZEGOVINA, MACEDONIA AND KOSOVO A CROSS BORDER FEE OF 50 EURO INCLUSIVE OF VAT APPLIES. A PRIOR WRITTEN AUTHORIZATION IS REQUIRED. THERE IS ALSO AN INSURANCE FEE THAT APPLIES. THE GUARANTEE IS EQUAL WITH THE BUYING VALUE OF THE RENTED CAR. THESE KIND OF RENTALS SHOULD BE REQUESTED FROM ALAMO-RENT-A-CAR AT LEAST 7 WORKING DAYS PRIOR TO THE PICK UP DATE. PLEASE CONTACT THE RESERVATIONS DEPARTMENT AT +381 112061569 FOR FURTHER INFORMATION. PROCESS AND PUBLICATION OF GREEN CARD: MINIMUM TIME OF PUBLICATION OF A GREEN CARD IS 7 WORKING DAYS. CHARGE IS 50 EUR PER RENTAL. THE GREEN CARD COVERS THE RENTED VEHICLE WITH BASIC INSURANCE (T.P.I.) AS LONG AS IT REMAINS IN THE BORDERS OF THE COUNTRY FOR WHICH IT IS ISSUED. ROAD ASSISTANCE OR CAR REPLACEMENT WHILE DRIVING ABROAD IS AVAILABLE.|
|Delivery and Collection||DELIVERY AND COLLECTION UP TO 5 KM OF CITY LIMITS IS FREE OF CHARGE. FOR DELIVERY AND COLLECTION OUTSIDE OF THE 5 KM A CHARGE OF 50 EURO FOR EACH DELIVERY/COLLECTION SERVICE APPLIES. THE DRIVER MUST BE PRESENT TO SHOW THEIR PASSPORT AND CONFIRM PAYMENT METHOD. PLEASE CALL OUR RESERVATION TEAM AT +381 112061569 TO REQUEST DELIVERY OR COLLECTION SERVICE.|
|After Hours||See unique After Hours policy by location|
|One Way Rentals||ONE WAY RENTALS ARE AVAILABLE BETWEEN SERBIA LOCATIONS ONLY. ONE WAYS INTRA SERBIA ARE FREE OF CHARGE|
|Inclusive||COST OF RENTAL INCLUDES UNLIMITED KM, CDW - COLLISION DAMAGE WAIVER, SLP -THIRD PARTY INSURANCE, TP - PROTECTION AGAINST THEFT AND FIRE AND VAT|
|Exclusive||COST OF RENTAL INCLUDES UNLIMITED KM, SLP - THIRD PARTY INSURANCE AND VAT|
|Baby Seat||BABY SEAT - CSI - DAILY CHARGE 10.42 EUR, MAXIMUM PER RENTAL 83.33 EUR EXCLUDING VAT.|
|Child Safety Seat||CHILD TODDLER SEAT - CST - DAILY CHARGE 10.42 EUR, MAXIMUM PER RENTAL 83.33 EUR EXCLUDING VAT.|
|Booster Seat||BOOSTER SEAT - BST - DAILY CHARGE 10.42 EUR, MAXIMUM PER RENTAL 83.33 EUR EXCLUDING VAT.|
|GPS||GLOBAL POSITIONING SYSTEM - GPS - DAILY CHARGE 12.50 EUR, MAXIMUM PER RENTAL 83.33 EUR EXCLUDING VAT.|
|Winter Tires||WINTER TIRES - WNT - ARE AVAILABLE ON REQUEST. DAILY CHARGE 8.33 EUR, MAXIMUM PER RENTAL 58.33 EUR EXCLUDING VAT.|
|Snow Chains||SNOW CHAINS - SNO - ARE AVAILABLE ON REQUEST. DAILY CHARGE 8.33 EUR, MAXIMUM 58.33 EUR EXCLUDING VAT.|
|Fuel Service Option||REFUELING CHARGES: FULL TO FULL. ALL VEHICLES ARE DELIVERED WITH A FULL TANK AND MUST BE RETURNED IN THE SAME CONDITION. IN CASES WHEN THE VEHICLE IS RETURNED WITH LESS THAN A FULL TANK THE DIFFERENCE WILL BE CHARGED ACCORDING TO THE OFFICIAL RATE OF ALAMO-RENT-A-CAR SERBIA. FEES FOR TANK SERVICES ALSO APPLY AT A COST OF 30 EUR PLUS VAT.|
|Collision Damage Waiver||COLLISION DAMAGE WAIVER (CDW): COVERS THE VEHICLES LIABILITY AND FIRE WITH A DEDUCTIBLE AMOUNT. FOR CAR CATEGORIES MINI MDMR, ECONOMY EDMR, EDAR, EXMR 600 EURO, FOR COMPACT CDMR, COMPACT SPECIAL CXMR 800 EURO, FOR COMPACT WAGON AND AUTOMATICS CWMR, CDAR, CWAR 1000 EURO, FOR INTERMEDIATE IDMR 1200 EURO, FOR INTERMEDIATE SPECIAL IXMR, STANDARD SDMR , SDAR, SVMR, SVAR 1800 EURO AND FOR FULLSIZE VAN FVMR 2000 EURO. CDW DOES NOT PROVIDE ANY COVERAGE CONCERNING DAMAGES PROVOKED AT THE UNDERSIDE PART OF THE VEHICLE, INSIDE PART OF THE VEHICLE-SALOON, WIND SHIELDS, MIRRORS AND TIRES. BASIC CONDITION IS THAT THE DAMAGE IS NOT DUE TO INFRINGEMENT OF ROAD CIRCULATION CODE. THE ACCIDENT STATEMENT SHOULD ALWAYS BE SUPPLEMENTED SO THAT THE INSURANCES COVERS WILL BE IN EFFECT. IN CASE OF CAR ACCIDENT AND DAMAGES POLICE REPORT IS MANDATORY. WITHOUT POLICE REPORT THE CLIENT TAKES FULL RESPONSIBILITY.|
|Collision Damage Waiver & Theft Protection||N/A|
|Partial Collision Damange Waiver||N/A|
|Super Collision Damage Waiver||N/A|
|Super Collision Damage Waiver & Theft Protection||SUPER COLLISION DAMAGE WAIVER (SCDW) COVERS THE DEDUCTIBLE AMOUNT THAT IS APPLIED TO THE CDW COVERAGE. DAILY CHARGE FOR CAR CATEGORIES MINI MDMR, ECONOMY EDMR, EDAR EXMR IS 8 EURO, FOR COMPACT CDMR, CXMR 10 EURO, FOR COMPACT WAGON AND AUTOMATICS CWMR, CDAR, CWAR 12 EURO, INTERMEDIATE IDMR 15 EURO, FOR INTERMEDIATE SPECIAL IXMR, STANDARD SDMR , SDAR, SVMR, SVAR 18 EURO, AND FOR FULLSIZE VAN FVMR 20 EURO. SCDW DOES NOT PROVIDE ANY COVERAGE CONCERNING DAMAGES PROVOKED AT THE UNDERSIDE PART OF THE VEHICLE, INSIDE PART OF THE VEHICLE-SALOON, WIND SHIELDS, MIRRORS AND TIRES. BASIC CONDITION IS THAT THE DAMAGE IS NOT DUE INFRINGEMENT OF ROAD CODE CIRCULATION. THE ACCIDENT STATEMENT SHOULD ALWAYS BE SUPPLEMENTED SO THAT THE INSURANCES' COVERS WILL BE IN EFFECT. POLICE REPORT IS MANDATORY.|
|Super Collision Damage Waiver & Tires and Windshield Protection||N/A|
|Loss Damage Waiver||N/A|
|Personal Accident Insurance||PERSONAL ACCIDENT INSURANCE (PAI) PROVIDES COVER FOR THE DRIVER AND PASSENGERS (SUBJECT TO THE PERMITTED NUMBER OF OCCUPANTS IN THE VEHICLE) IN THE EVENT OF DEATH OR PERMANENT DISABLEMENT PER ACCIDENT. THE COST OF PAI IS 4 EUR PER DAY PLUS VAT. COVERAGE AMOUNTS VARY FROM COUNTRY TO COUNTRY AND MAY ALSO VARY DEPENDING ON WHETHER AN ADULT OR A CHILD IS INVOLVED. SIMILARLY PARTIAL DISABILITY MAY LEAD TO A LOWER PAYMENT OR TO NO PAYMENT AT ALL IF DISABILITY PERCENTAGE IS BELOW A CERTAIN THRESHOLD.|
|Supplemental Liability Protection||SUPPLEMENTARY LIABILITY PROTECTION SLP - THIRD PARTY INSURANCE IS A LEGAL REQUIREMENT AND FREE OF CHARGE. IT PROTECTS THE RENTER/DRIVER AND OTHER AUTHORIZED DRIVERS AGAINST LIABILITY IN THE CASE OF THIRD PARTY BODILY INJURY OR DEATH AND THIRD PARTY PROPERTY DAMAGE. THIRD PARTY LIABILITY INSURANCE DOES NOT COVER LOSS OF, OR DAMAGE TO THE RENTAL VEHICLE. RENTER/DRIVER IS RESPONSIBLE FOR THE FULL VALUE OF THE VEHICLE REGARDLESS OF FAULT. (SUBJECT TO ACCEPTANCE OF THE OPTIONAL INSURANCE OPTIONS).|
|Tire and Windshield Protection||N/A|
|Theft Protection||THEFT PROTECTION (TP): COVERS THE RENTED VEHICLE AGAINST TOTAL THEFT WITH A DEDUCTIBLE AMOUNT. FOR CAR CATEGORIES MINI MDMR, ECONOMY EDMR, EDAR ECONOMY SPECIAL EXMR 600 EURO, FOR COMPACT CDMR, COMPACT SPECIAL CXMR 800 EURO, FOR COMPACT WAGON AND AUTOMATICS CWMR, CDAR, CWAR 1000 EURO, FOR INTERMEDIATE IDMR 1200 EURO, FOR INTERMEDIATE SPECIAL IXMR, STANDARD SDMR , SDAR, STANDARD VAN SVMR, SVAR 1800 EURO AND FOR FULLSIZE VAN FVMR 2000 EURO.|
|Theft Protection - 2||N/A|
|Zero Risk Pack||N/A|
|Zero Risk Pack Plus||N/A|
|Roadside Assistance||ROADSIDE PROTECTION: ROADSIDE ASSISTANCE IS PROVIDED 24.7 AND IS FREE OF CHARGE. THE 24.7 ROADSIDE ASSISTANCE TEL IS +381 66441100.|
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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