1. Subject of contract:
The subject of the present contract is rental without driver for the vehicle described in the document entitled Specified Conditions, only and exclusively to be used for the transportation of Renter, his or her passengers and their luggage. Renter must keep a copy of the contract in the vehicle subject thereto at all times throughout the duration of the rental period.
2. Rental period:
The validity of the present contract is indicated in Specified Conditions, specifying the agreed upon date and time of delivery and return, as such the anticipated delivery does not grant Renter any right to refund or any deduction upon early return. AutoClick Rent a Car reserves the right to terminate rental at any moment and recover the vehicle with the only obligation being to reimburse the remaining balance for payment made, should any such balance exist, in accordance with Specified Conditions.
3. Extension of contract:
Should Renter wish to extend the previously agreed upon rental period, he or she must notify AUTOCLICK RENT A CAR in writing no less than 24 hours prior to termination of the originally agreed upon contract. The minimum extension period shall be of no less than 24 hours, and the rental conditions shall be the same as those specified in the original contract, obligating Renter to pay the amount proportional to the corresponding rate as per the season in which he or she solicits the same. Should no extension be requested, or in case such extension is requested upon finalization of the contract, the corresponding fee shall be charged in addition to 40.00€ per diem, and Renter shall be required to pay all obligations corresponding to the solicited extension as well as any and all obligations set forth in the original contract.
4.- Failure to return vehicle upon termination of contract:
Should the vehicle not be returned on the date of finalizing rental, or in case of extension upon finalization of the same, AutoClick Rent a Car shall file formal complaint corresponding thereto against Renter.
5. Delivery and Return:
Delivery and return of the vehicle shall only take place at the facilities of AutoClick Rent a Car during the operating hours indicated in Specified Conditions, and prior to finalization of the previously agreed upon rental period.
Late return carries the penalties set forth in the third paragraph of these present general conditions. Likewise return of vehicle outside of operating hours shall incur a charge of 30.00€ per occasion. Should the vehicle be abandoned in a public parking space or any location other than an AutoClick Rent a Car location, Renter shall be charged for payment of said parking services in addition to a charge of 90.00€ for recovery of the unit.
6. Prices and Rates:
The prices set forth in the contracts shall be applied according to the rates available to the general public, whether at AutoClick Rent a Car locations or on the website www.autoclickrentacar.com, which Renter may consult and accept prior to contracting services, particularly with respect to the type of vehicle and mode of contract selected. All prices are shown in Euros and include V.A.T. Gasoline is not included in the listed prices
Subscription to basic CDW coverage is required and protects against civil liability, material damage and/or theft of rental vehicle. Renter must pay a deductible for damage and/or theft depending on the category of vehicle, which may range from 790€ to 3.300€ according to the value of the vehicle.
TOTAL RELAX coverage exempts Renter from payment of deductibles, this:
UNDERCARRIAGE DAMAGE (exceptions apply)
GLASS, TIRES AND RIMS
TOTAL RELAX Cost
Groups A, C, D, F, G: 15.00€ per day
Groups K, L, W, X: 20.00€ per day
General Exclusions: The coverage detailed above does not apply to damage to undercarriage such items as the oil pan, clutch or gear box, nor to items such as upholstery, use of incorrect fuel, accessories (antenna, lighter, GPS, tools, etc.), loss of or damage to keys, damage due to negligent use, loss of documentation, safety kit or infant or child seats.
The above mentioned coverage plans do not apply to damage resulting from:
Acts of terrorism, civil unrest, riots, actions of state armed forces
Subjecting the vehicle to any sort of resistance, speed or capacity test, or participation in any sort of competition
Driving by any person not authorized by the contract, driving without a license or permit issued by relevant authorities
Driving under the influence of any sort of narcotic, drug or alcohol
Personal belongings left inside the vehicle
8. Accidents or acts of delinquency:
Should any mishap occur, or in case of any delinquent act perpetrated against the vehicle or occupants thereof, Renter must:
a. Promptly notify police
b. Fill out an accident report for the vehicle, including at minimum the license plate number, name and address of the other party, and if applicable the name of his or her insurance company and policy number.
c. Describe precisely how the accident occurred, and obtain the names and contact information of any witnesses
d. Neither prejudge nor claim responsibility in the accident
e. Not abandon the vehicle prior to taking all necessary safety measures
f. Immediately advise AutoClick Rent a Car of the fact. In case of accident or delinquent act, AutoClick Rent a Car reserves the right to provide a replacement vehicle, should AutoClick Rent a Car provide any such vehicle, Renter shall pay for the new rental in accordance with the price conditions of said vehicle
g. Administrative and accident report costs shall not be charged in excess of 150 €
Considered delinquent acts include but are not limited to:
1. Robbery or theft of vehicle
2. Robbery or theft of exterior or interior parts of vehicle, such as:
4. Audio equipment
3. Theft with use of force such that causes damage to glass or bodywork
9. Unauthorized use of vehicle:
Renter and all authorized users are obligated to use the vehicle in a responsible manner and in accordance with the characteristics thereof, obeying all established traffic laws and avoiding, under all circumstances, any situation which may cause damage to the vehicle, its occupants or third parties. Renter, authorized drivers and occupants are considered directly responsible for damage caused to the vehicle and shall be held liable for any damage caused as a result of unauthorized use. Unauthorized use includes but is not limited to the following:
1. Pushing or towing any other vehicle
2. Permitting any person not authorized in the contract to operate the vehicle
3. Travelling on unsuitable roads
4. Failure to obey traffic signals established by the authorities
5. Transportation of animals within the interior of the vehicle (with the exception of service animals)
6. Transportation of narcotics, including when prescribed by a physician
7. Transportation of explosive materials
8. Subleasing of vehicle
9. Transportation of a number of passengers in excess of the occupancy established by the manufacturer
10. Smoking within the interior of the vehicle
10. Driver (s):
Renter must be at least 21 years of age and possess a driver’s license issued by a relevant authority, which has been valid for a minimum of 12 months at commencement of the rental period. Drivers who have held a license for a period of less than 24 months shall be considered inexperienced drivers and shall pay a supplemental charge in accordance with the reference table below. Drivers between the ages of 21 through 24 years, as well as drivers above 70 years of age, shall be charged a supplemental fee as shown in the reference table below.
|Item||Charge per rental day|
|Young driver (21-24 years)||€ 5.00|
|Elderly Driver (>70 years)||€ 5.00|
Inexperienced driver (licensed for
a period of less than 24 months)
|Additional driver||€ 5.00|
11. Joint liability:
Renter and/or authorized driver(s) shall be jointly liable for all obligations arising from the present contract and any laws applicable thereto.
12. Loss of keys and/or vehicle documents:
In case of loss of keys, the cost of producing new copies shall be charged to Renter as priced by an authorized distributor according to the type of vehicle and the moment in which said event occurs. Loss of vehicle documentation shall incur an additional charge to Renter of 30.00 € for replacement.
13. Forgotten items:
Renter shall be responsible for the care of all of his or her personal belongings, and therefore AutoClick Rent a Car assumes no responsibility for items left in the vehicle’s interior. Nevertheless, any objects found in the vehicle may be returned to Renter providing express petition and personally assuming all shipment costs, having paid the same in advance of such shipment.
14. Traffic violations:
Renter shall be responsible for payment of any cost incurred as a result of citations issued for traffic violations occurring during the rental period, and said payment may be made directly to AutoClick Rent a Car upon return of the vehicle in addition to a charge of a 35.00€ processing fee. Failure to provide notice does not exempt Renter from payment of traffic citations.
15. Fuel policy:
AutoClick Rent a Car shall deliver all vehicles with fuel tanks filled to maximum capacity and therefore Renter must adhere to section 17 of the present general conditions. Contingent upon the type of reservation made, one of the following options shall apply:
i. Full/Refund: Upon commencement of the rental period, Renter shall pay the amount corresponding to fuel and refueling services set forth in section 17. Upon finalization of the rental period Renter shall be reimbursed for the quantity of any remaining fuel.
ii. Full/Full: Renter, upon receiving the vehicle with the fuel tank filled to maximum capacity, shall leave a deposit guaranteeing refueling services and the value of the fuel. Upon finalization of the rental period, Renter must return the vehicle with a full tank of fuel in order to recover the deposit in its entirety. Should Renter return the vehicle with less than a full tank of fuel, he or she shall be charged for refueling services as outlined in section 17.
16. Additional Services:
The following services are optional and are subject to availability:
a. Home delivery/return from 40.00€/Occasion
b. GPS 7€/day, Max 70€
c. Mobile Internet 6€/day
d. Stroller 5€/day Max 50€
e. Baby Seat/Infant Seat/Maxicosi: 5.00€/day Max 50€
17. Logistics and Preparation Services:
All vehicles are inspected, prepared and in optimum condition as to use, conservation and cleanliness. Pertaining to this service AutoClick Rent a Car charges an additional, nonrefundable surcharge as such:
The cost per liter for refueling shall be applied independently of the logistics and preparation services, and is based on current costs at the moment of return of vehicle.
Should Renter opt for the Full/Full option and return the vehicle with fuel tank completely filled at finalization of the rental period, the preparation service deposit shall be returned in its entirety.
18. Maintenance of Vehicle:
Renter shall receive the vehicle in perfect mechanical and aesthetic conditions, and must conserve it in good condition. Repairs done in workshops or replacement of parts may only take place with previous notice and express written authorization by AutoClick Rent a Car. No reimbursement shall be made except by acceptation by AutoClick Rent a Car.
All rental services are to be paid in advance. Autoclick Rent a Car shall determine the deposit to secure deductibles as set out in section 7 of the present general conditions. Reimbursement of deductibles or deposits may vary between 15-30 days, depending on the bank issuing the credit card presented.
20. Identification of Vehicle:
Renter expressly accepts that the rented vehicle is identified with the logo of AutoClick Rent a Car, and agrees to maintain all adhesive or other corresponding identifiers and assumes responsibilty for damage in case of their removal.
21. Framework Agreement:
General conditions comprise a Framework Contract which shall be applicable to such contracts as formed between Renter and AutoClick Rent a Car. Specified Conditions are integrated into the rental contract and as such form part of the same and compliance thereto is obligatory.
In accordance with Judiciary Protection of Personal Information Act 15/1999, our legal advisory is available to the general public on our web page at www.autoclickrentacar.com
The prices detailed in our rates include Value Added Tax, and without respect to any other taxes that may be applied by the authorities, and any such amount must be fulfilled at the same momento of initiation of the contract.
24. Applicable legislation:
The present contract is governed by the Legislation of Spain. All parties thereto are subject to the Courts and Tribunals of Mallorca, and expressly resign from any other jurisdiction that may correspond to any incident or matter pertaining to the present contract.
25. Cancellation policy
All cancellations made a period of greater than 72 hours prior to pick up date shall be free of charge. Should said cancellation take place within a time under 72 hours prior to pick up date, a penalty of 30% of value of reservation shall apply. Should Renter fail to pick up the vehicle within the agreed upon time, nor notify of cancellation prior to 72 hours from pick up date the penalty of 100% of total reservation shall apply. All cancellations must be submitted in writing to the following e-mail address: firstname.lastname@example.org
The translation of these present general conditions is for informative purposes only, and is not of legally enforceable nature, the only legally valid document being the Spanish version.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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